Frequently Asked Questions

1. What marketing experience do we have in your industry?

Experience really does matter.  It means we can hit the ground running and help you get a better result, sooner.   We have experience across a large range of industries that include:

* Trade: plumbing, handyman, arborist, electrical, builders, mechanics and cleaning.

* Commercial/industry: civil construction and mining.

* Auto-aftermarket: 4WD, caravan, marine and professional workshops.

* Professional services: accounting, medical, financial, disability and photographic.

* Sports/Hobbies: model aircraft, drones, hang gliding/paragliding and boating clubs.  

* NFPs: retirement villages, age care, childcare and disability.

* enewable energy: solar, off-grid power, wind, HVAC, smart grids and electric vehicle charging.

* Government: commercial linen and large wholesale nursery.

* Manufacturing: 12V power, battery chargers, coffee vans and industrial plastics.

* Tourism: accommodation, charter boats and destination marketing.

2. What marketing qualifications do we have?

Working with qualified marketers ensures they have committed to at least three years of formal training in their field.  Our managing director, Maria Anderson, holds a Bachelor's degree in Marketing/PR and is a Certified Practising Marketer with the Australian Marketing Institute, ensuring ongoing professional development.  Our team consists of specialists in marketing, public relations, and journalism, all with relevant qualifications.

3. How much will it cost?

We offer fixed fees to ensure transparency and peace of mind for our clients. After an initial meeting to discuss your project and budget, we provide a detailed proposal or quote. Your approval is always sought before incurring any additional expenses. 

4. Who will you deal with?

A dedicated senior team member will serve as your account manager. You can expect prompt responses to your phone calls and emails within a few hours or sooner. While our entire team remains attentive to your marketing needs, we recognise the importance of direct communication with a senior account manager. We are proactive in keeping you updated on the progress of your marketing.

5. How will you measure success?

We measure the effectiveness of marketing for your organisation in the following key ways:

* Growth in sales

* Growth and retention in customers or members

* Number of leads via phone, website and Google promotions

* Growth in web traffic and engagement (average pages viewed / time on site)

* Number of social media fans and engagement metrics

* Improvements in Net Promoter Score.

6. Who owns / retains the rights to creative materials?

Upon full payment of our fees, all designs, copywriting, logos, slogans, and other marketing materials produced become your exclusive property. We use images from libraries such as iStockPhotos, and while you have the right to use these images, copyright will be subject to their terms and conditions.

7. What size companies do you work with?

At Sustainable Marketing Services, we work with businesses of all sizes – small, SMEs, large corporations, government, and non-profit organisations. Our approach is always personalised to suit your specific needs. Every client is valued, regardless of scale. While our team excels in their expertise, you'll discover that we maintain a down-to-earth, friendly, and approachable demeanor, ensuring a comfortable and reassuring experience for all.

8. Can you tell me about your past successes?

Absolutely! We believe in setting strong objectives for our clients and there’s good reason why we’re a multi-award winning company renowned for our informed thinking and reliable results.  Here are some insights into some of our accomplishments:

* City Tree Services: help grow sales to bring on a general manager.

* CTEK:  grew sales for Aus/NZ to be no 1 in the world.

* Flex Charge:  successfully launched  EV charging network business.

* Sovereign Lady Charters: launched and grew a profitable business within 12 months.

* Sports Aviation Federation of Australia: successfully elevated sport and increased retention.

* Moreton Beach Lodge:  helped to generate ongoing bookings via digital marketing.

* D & M Plant Hire:  elevated the professionalism and awareness of the brand.

* Model Aeronautical Association:  grew membership to approx 10K and increased retention.

* Smart Cool Australia:  reduced sales process from 12-18 months to 3-6 months.

* One Life Medical: Significantly increased number of patients and raised brand profile in local area.

* Garwoods Earthmoving:  elevated the professionalism of the brand resulting in a sale of the business.

9. What Awards have you won?

WINNER

2020 Honour Roll Business of the Year, Redand BaR Awards 

2019 Honour Roll Business of the Year, Redand BaR Awards 

2018 Honour Roll Business of the Year, Redand BaR Awards 

2014 Redlands Hall of Excellence Business of the Year

2013 Entered Hall of Fame for Best Small Business, Redlands Business Excellence Awards 

2012 Best Small Business, Redlands Business Excellence Awards

2012 Best Professional & Business Support Services, Redlands Business Excellence Awards

2011 Best Small Business, Redlands Business Excellence Awards

2010 Best Small Business, Redlands Business Excellence Awards

2009 Best Emerging Business, Redlands Business Excellence Awards

 

FINALIST

2016 Redlands Hall of Excellence Business of the Year

2016 The Australian Small Business Champion Awards (Business Services) 

2015 Redlands Hall of Excellence Business of the Year

2011 Highly Commended for Professional Services, Redlands Business Excellence Awards